Failed communication is cited as the number-one cause of sentinel events or “near miss” episodes. Missed messages, critical alarm failures or patient transition issues are among the most common events recorded. While these events result in the most serious outcomes, dozens of other routine communication incidents occur daily, resulting in inefficient use of worker time and hospital resources. These stresses impact productivity, staff morale and job satisfaction, and often contribute to turnover of highly trained and specialized staff members.

This white paper will help you understand your clinicians’ daily communication activities and challenges, pinpoint the effects of failed communication on care coordination, and identify the positive impact smartphones can have on safety and efficiency.