SmartCare™ Services

Patient Monitors & Diagnostic Cardiology

Explore our service plans for patient monitors and diagnostic cardiology solutions.

Protect your patients with proactive service solutions

For fewer interruptions, better patient care and peace of mind

What can a SmartCare™ service plan offer you?

Reduce downtime and enjoy fast response times.

Cut down on repair costs.

Be confident your equipment is performing at its best, is safe for patients and caregivers, and complies with regulatory requirements.

Includes preventive maintenance and repairs done at the Hillrom factory or on site*

*Not all products can be repaired on site. In the event a repair cannot be completed on-site, a loaner or exchange device will be available.

	Standard Warranty	Protection	Protection+¹
Terms	2 years	3 years	3 years
Factory repair service	✓	✓	✓
Software updates	✓	✓	✓
Remote technical support	✓	✓	✓
Factory repair turnaround	10-15 days	5-7 days	5-7 days
Accessory protection²	Limited	✓	✓
OEM replacement parts		✓	✓
Loaner coverage (repair only)		✓	✓
Free shipping (expedited)		✓	✓
Priority phone support		✓	✓
Accidental damage		✓	✓
Preventive maintenance (annual calibration)		✓ (Factory)	✓ (On site)
On-site repair service³			✓
Online technical training⁴		50% discount	50% discount

Not all products are eligible for SmartCare Protection+.
Major accessories are eligible for replacement if damaged or broken—one of each covered accessory per year, per device.
A loaner or exchange device is available if your device cannot be repaired on site.
Online Technical Training discount only applies to device(s) covered under SmartCare Protection or Protection+ program. The number of training sessions cannot exceed the total number of devices covered.

Remotely monitor and manage your connected devices from the convenience of your computer with the Welch Allyn Service Hub.