SmartCare™ Services
Explore our service plans for patient monitors and diagnostic cardiology solutions.
Protect your patients with proactive service solutions
For fewer interruptions, better patient care and peace of mind
*Not all products can be repaired on site. In the event a repair cannot be completed on-site, a loaner or exchange device will be available.
Standard Warranty | Protection | Protection+1 | |
---|---|---|---|
Terms | 2 years | 3 years | 3 years |
Factory repair service | ✓ | ✓ | ✓ |
Software updates | ✓ | ✓ | ✓ |
Remote technical support | ✓ | ✓ | ✓ |
Factory repair turnaround | 10-15 days | 5-7 days | 5-7 days |
Accessory protection2 | Limited | ✓ | ✓ |
OEM replacement parts | ✓ | ✓ | |
Loaner coverage (repair only) |
✓ | ✓ | |
Free shipping (expedited) |
✓ | ✓ | |
Priority phone support | ✓ | ✓ | |
Accidental damage | ✓ | ✓ | |
Preventive maintenance (annual calibration) |
✓ (Factory) | ✓ (On site) | |
On-site repair service3 | ✓ | ||
Online technical training4 | 50% discount | 50% discount |
Remotely monitor and manage your connected devices from the convenience of your computer with the Welch Allyn Service Hub.